I would like to know if anyone has requested to have a single contact person for ADP issues.  Our payroll gals have similar issues to others posting here in that they can call 3 people and get 3 different answers.

Our payroll coordinator has not been through the ADP training but is getting along well on her computer knowledge and payroll experience with other systems. She needed to remove an insurance deduction from someone's payroll. It took her 5 calls, including escalation, to get someone to tell her how/where to do this. Simply ridiculous.

See this is why you do your homework and ask your HR friends about a system before you go sign up with a new vendor!! 

TXHRGuy - I sent an email to your Ceridan contact with no response.    Anyone else I should contact?

We currently use ADP (friend of the CFO)....do not go there.  They do file taxes, but as mentioned previously, only if they have a full year of data which they did not mention when signing up with them.  Multiple errors, you can never reach the same customer service twice, even if they've given you a case number, etc.  As a one person HR department, using them was to decrease my workload......need I say more?

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HR Mgr. (aka Corp. Mom)